Service Desk

{"xsrfToken":"4229a6a9-5fb6-4830-bd4b-8d311fd09bce_1b5b21ffb19706ad2bc3ba011b23bf10bc0f7076_lout","branding":{"id":"2","key":"acbms","name":"Advanced Codeblocks","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#02a9c4","headerLinkHoverBGColor":"#02a9c4","headerBadgeColor":"#02a9c4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1af3f1b3-bd94-4414-9ae4-822852aa3464/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYWI4ZGRkNy0xMTliLTRkMTItOTQzNi1lOGRkMmMyNjUwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhZjNmMWIzLWJkOTQtNDQxNC05YWU0LTgyMjg1MmFhMzQ2NCI6WyJyZWFkIl19LCJleHAiOjE1NzE1MTU1NzAsIm5iZiI6MTU3MTUxNDkxMH0.BwHSoV2FRNhI5pY1xx4vZdvb4nBGXGNyGuaQt_HwrFU&client=aab8ddd7-119b-4d12-9436-e8dd2c26506b&mode=fit","logoId":"1af3f1b3-bd94-4414-9ae4-822852aa3464","isLogoAvailable":true,"helpCenterTitle":"Welcome to the codeclou Service Desk","sharedPortalName":"codeclou Service Desk","userInitialAnnouncementMessageWiki":"<a href=\"https://codeclou.io/legal/impressum-en/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">imprint</a> <a href=\"https://codeclou.io/legal/datenschutz-service-desk-en/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">data privacy statement</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the codeclou Service Desk","sharedPortalName":"codeclou Service Desk","announcementMessage":"[{color:#878787}imprint{color}|https://codeclou.io/legal/impressum-en/] [{color:#878787}data privacy statement{color}|https://codeclou.io/legal/datenschutz-service-desk-en/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#333333","helpCenterTitleColor":"#e6e6e6","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"acbms","projectId":10001,"serviceDeskId":2,"name":"Advanced Codeblocks","description":"for Confluence","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"18","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"27","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"I have an admin or user related question and/or need help","icon":10541,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[10],"key":""},{"id":"32","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"I have found a bug","icon":10542,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10542","groups":[10],"key":""},{"id":"34","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"I would like to suggest a feature","icon":10543,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10543","groups":[10],"key":""},{"id":"72","name":"License","descriptionHtml":"","callToAction":"License","introHtml":"I have questions regarding my license","icon":10544,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10544","groups":[10],"key":""},{"id":"19","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"20","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"21","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"22","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"23","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"24","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"25","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"26","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"28","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"29","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10466,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"31","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"33","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Applications"}],"orderMapping":{"10":[27,32,34,72],"9":[32,26,33],"6":[32,18,21,23,25,29],"7":[18,27,25,28,31],"8":[19,20,21,22,23,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACBMS","userLanguageHeader":"","userLanguageMessageWiki":" <a href=\"https://codeclou.io/legal/impressum-en/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">imprint</a> <a href=\"https://codeclou.io/legal/datenschutz-service-desk-en/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">data privacy statement</a>","defaultLanguageHeader":"","defaultLanguageMessage":" [{color:#878787}imprint{color}|https://codeclou.io/legal/impressum-en/] [{color:#878787}data privacy statement{color}|https://codeclou.io/legal/datenschutz-service-desk-en/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"codeclou Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}