{"xsrfToken":"4229a6a9-5fb6-4830-bd4b-8d311fd09bce_e3e946a877be5352321ad0d5945f2bf4ecf15cae_lout","branding":{"id":"2","key":"acbms","name":"Advanced Codeblocks","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#02a9c4","headerLinkHoverBGColor":"#02a9c4","headerBadgeColor":"#02a9c4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1af3f1b3-bd94-4414-9ae4-822852aa3464/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYWI4ZGRkNy0xMTliLTRkMTItOTQzNi1lOGRkMmMyNjUwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhZjNmMWIzLWJkOTQtNDQxNC05YWU0LTgyMjg1MmFhMzQ2NCI6WyJyZWFkIl19LCJleHAiOjE2MTA3MjE4MjAsIm5iZiI6MTYxMDcyMTE2MH0.c185QxW3rHKIaeMY2fNV5hPMCcJ1xKhJL1IKvLlJ_38&client=aab8ddd7-119b-4d12-9436-e8dd2c26506b&mode=fit","logoId":"1af3f1b3-bd94-4414-9ae4-822852aa3464","isLogoAvailable":true,"helpCenterTitle":"Welcome to codeclou Support","sharedPortalName":"codeclou Service Desk","userInitialAnnouncementMessageWiki":"<p><a href=\"https://codeclou.io/legal/impressum-en/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"#878787\">imprint</font></a>  <a href=\"https://codeclou.io/legal/datenschutz-service-desk-en/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"#878787\">data privacy statement</font></a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to codeclou Support","sharedPortalName":"codeclou Service Desk","announcementMessage":"[{color:#878787}imprint{color}|https://codeclou.io/legal/impressum-en/]  [{color:#878787}data privacy statement{color}|https://codeclou.io/legal/datenschutz-service-desk-en/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#333333","helpCenterTitleColor":"#e6e6e6","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"acbms","projectId":10001,"serviceDeskId":2,"name":"Advanced Codeblocks","description":"<p>for Confluence</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"18","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"27","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>I have an admin or user related question and/or need help</p>","icon":10555,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10555","groups":[10],"key":""},{"id":"32","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>I have found a bug</p>","icon":10556,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10556","groups":[10],"key":""},{"id":"34","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>I would like to suggest a feature</p>","icon":10557,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10557","groups":[10],"key":""},{"id":"72","name":"License","descriptionHtml":"","callToAction":"License","introHtml":"<p>I have questions regarding my license</p>","icon":10558,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10558","groups":[10],"key":""},{"id":"19","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"20","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"21","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"22","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"23","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"24","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"25","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"26","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"28","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"29","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10466,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"31","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"33","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://codeclou-support.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Applications"}],"orderMapping":{"10":[27,32,34,72],"9":[32,26,33],"6":[32,18,21,23,25,29],"7":[18,27,25,28,31],"8":[19,20,21,22,23,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACBMS","userLanguageHeader":"","userLanguageMessageWiki":"<p>                           <a href=\"https://codeclou.io/legal/impressum-en/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"#878787\">imprint</font></a> <a href=\"https://codeclou.io/legal/datenschutz-service-desk-en/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"#878787\">data privacy statement</font></a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"                           [{color:#878787}imprint{color}|https://codeclou.io/legal/impressum-en/] [{color:#878787}data privacy statement{color}|https://codeclou.io/legal/datenschutz-service-desk-en/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"codeclou Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=codeclou-support","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4229a6a9-5fb6-4830-bd4b-8d311fd09bce_e3e946a877be5352321ad0d5945f2bf4ecf15cae_lout","baseUrl":"https://codeclou-support.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"aab8ddd7-119b-4d12-9436-e8dd2c26506b","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}